FAQs
Are You An UGG Authorised Retailer?
The Foot Factory is an authorised retailer of UGG products.
You can find us listed on the official UGG website's Store Locator.
What payment methods do you accept?
The Foot Factory accepts all major credit cards.
You can also pay via:
- Afterpay (Select Countries)
- Applepay
- Clearpay (Select Countries)
- Google Pay
- Klarna (UK Only)
Can I purchase items in my local currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website, you will see prices listed in the regional currency.
Where do you ship to?
We ship across the world with international shipping rates from £8/€10/$10US
For many countries we also offer a free shipping option based on a spend threshold this will be displayed
How long will delivery take?
We do everything we can to fulfill orders quickly.
Below the add to cart button you can see a dispatch estimate along with delivery services available to your area.
Some high demand UGG products will at times be offered as Pre Orders. These will be clearly denoted as Pre Order and will have an extended delivery time which will be shown on the product page.
At the check out when selecting your delivery method, a timescale will be displayed.
If ordering multiple items with different delivery timescales then a timescale will not be displayed at checkout.
Do you offer returns or exchanges?
Yes. For more information on returns and exchanges as well as how to return an item please view our full returns policy
Need more help?
If you have any additional questions you can contact us
In 1978, a young Australian surfer founded the UGG brand on the shores of Southern California. His Aussie roots forged a strong love for sheepskin and he was convinced the world would one day share this love.
UGG pride themselves on using the best materials and employing an uncompromising attitude toward quality and craftsmanship. From grade-A sheepskin to rich leather and industry-leading technology, all materials are carefully selected and artfully crafted with beautiful precision. UGG blend this expertise and signature wearing-experience with West Coast style to evoke the relaxed glamour and ease of California.
Buy UGG with confidence as The Foot Factory is an authorised retailer