Delivery Options
We currently provide shipping to our customers via Royal Mail, FedEx, DHL and Parcelforce in the UK and across the globe. Orders received will be shipped as soon as possible Monday through Saturday.
UK Orders
UK orders will be dispatched with either Royal Mail, Parcelforce, DHL or FedEx. You can find the product dispatch times on the product page under the add to cart button. The estimated delivery times below are for transit times only.
| Standard Royal Mail 48** |
2-5 Working Days |
FREE on orders over £75 £4 on orders under £75 |
|
Expedited Royal Mail 24** |
1-2 Working Days |
£6 on orders under £75 |
| Parcel Force 48* | 2-3 Working Days |
£9 |
| Parcel Force 24* | 1-2 Working Days |
£12 |
|
FedEx* |
1-2 Working Days |
£8 |
| Special Delivery | 1-2 Working Days |
£10 |
| DHL UK | 1-2 Working Days | £10 |
* These services are not available for address in the Scottish Highlands. An alternate service will be substituted for these areas if these delivery methods are selected.
** Items returned by Royal Mail for the following reasons:
- rejected delivery
- re-delivery had not been rearranged or collection occurring within the 18-day holding period, or;
- address being incorrect or incomplete
will incur return fees imposed by Royal Mail. These will be deducted from any refund in addition to any non-refundable delivery fees.
International Orders
International orders will be dispatched with either Royal Mail, Parcelforce, DHL or FedEx.
International shipping will be dependent on weight.
| Ireland Netherlands & Germany |
Delivery times will be shown on product pages and at checkout |
FREE on orders over €99 €5 on orders under €99 Items should not incur any duty or taxes as items are sent within the EU single market |
|
Rest of EU
|
Delivery times will be shown on product pages and at checkout
|
FREE on orders over €99 |
| Rest of World* |
Delivery times will be shown on product pages and at checkout |
$5 USD^^ |
^^ Or equivalent in local currency
*Please note that international shipments may incur import duty and local taxes in your own country as well as customs handling fees.
Items shipped by FedEx or DHL internationally which are rejected will incur return fees which will be deducted from any refund.
EU
As The Foot Factory ships items from Northern Ireland, customers in EU countries should not be subject to import duty or additional taxes as all items would be shipped from within the EU single market.
International Service Updates
International orders may be delayed due to increased order volumes through customs and reduced capacity. Most items are arriving as usual, though some countries are heavily impacted. For more information visit Royal Mail