FAQs
What size should i order?
We display all our products sizing using UK Sizes.
You can find a Crocs size guide on this product page. Click the link just above the size selector.
If you currently have a pair of Crocs and want to order the same size, you can find the US Size on the sole. The size found on the sole of all Crocs products will be the US Size.
What payment methods do you accept?
The Foot Factory accepts all major credit cards.
You can also pay via:
- Afterpay (Select Countries)
- Applepay
- Clearpay (Select Countries)
- Google Pay
- Klarna (UK Only)
Can I purchase items in my local currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website, you will see prices listed in the regional currency.
Where do you ship to?
We ship across the world with international shipping rates from £8/€10/$10US
For many countries we also offer a free shipping option based on a spend threshold this will be displayed
How long will delivery take?
We do everything we can to fulfill orders quickly, however some of our Crocs products have a longer dispatch time as they are currently held in multiple warehouses.
Below the add to cart button you can see a dispatch estimate along with delivery services available to your area.
At the check out when selecting your delivery method a timescale will be displayed. This timescale includes the dispatch time.
If ordering multiple items with different delivery timescales then a timescale will not be displayed at checkout.
Do you offer returns or exchanges?
Yes. For more information on returns and exchanges as well as how to return an item please view our full returns policy
Need more help?
If you have any additional questions you can contact us
In 2002, the world was introduced to one of the most unique brands that anyone had ever seen: Crocs were different and it made some people uncomfortable. Now, hundreds of millions of shoes later, Crocs make the world comfortable
Buy Crocs with confidence as The Foot Factory is an authorised retailer and the largest Crocs retailer in Ireland. Based in Lisburn in Northern Ireland we are able to ship products to the UK and EU customers without any surprise additional duty or taxes on delivery.